live match Responsible Gaming
Gaming should always be fun, not stressful. live match provides Filipino players with practical tools and clear guidance to keep their play enjoyable, affordable, and in control at all times.
Our Commitment
Gaming That Stays Fun
At live match, we believe every Filipino player deserves a safe and enjoyable experience. These are the principles and tools we put in place to make that happen.
Deposit Limits
You can set a daily, weekly, or monthly deposit cap directly from your account settings. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This helps you stay within a budget that works for your lifestyle and income. Limits can be lowered at any time and take effect immediately. Increasing a limit requires a short cooling-off period to encourage careful consideration.
Session Time Reminders
It is easy to lose track of time when you are enjoying sports betting or bingo on a mobile device. Our session reminder feature lets you set an alert after a chosen number of minutes so you know exactly how long you have been playing. When the reminder appears, you can choose to continue or log out — the decision is always yours. Regular breaks are encouraged as part of healthy gaming habits. Staying aware of your session length is one of the simplest ways to keep gaming in balance.
Self-Exclusion
If you feel that gaming is becoming a problem, you can request a self-exclusion period of 30 days, 90 days, 6 months, or 1 year. During this time your account will be suspended and you will not be able to log in or place any bets. Self-exclusion requests are processed promptly by our support team and cannot be reversed before the chosen period ends. This tool is designed for players who need a firm boundary, not just a reminder. We take every self-exclusion request seriously and handle it with full confidentiality.
Activity History
Your full betting and transaction history is available in your account dashboard at any time. Reviewing your activity regularly is a healthy habit that helps you understand your spending patterns and make informed decisions. You can filter records by date range, game type, or transaction amount for a clear picture of your gaming behaviour. Transparency in your own activity is a powerful tool for staying in control. We encourage all Filipino players to check their history at least once a week.
Support Access
Our customer support team is available around the clock to assist players who have concerns about their gaming habits. You can reach us through the live chat feature on the platform or by emailing our dedicated responsible gaming address. All conversations are treated with complete confidentiality and without judgement. Our team is trained to listen, provide information, and connect you with professional resources if needed. You are never alone — help is always just a message away.
Age Verification
live match strictly enforces the minimum age requirement of 21 years for all players in the Philippines, in line with local gaming regulations. Every new account undergoes an identity and age verification process before full access is granted. We do not allow minors to register, play, or access any gaming content on the platform. If we have reason to believe an account holder does not meet the age requirement, the account will be suspended pending verification. Protecting young people is a non-negotiable part of how we operate.
Know the Signs
When Gaming Stops Being Fun
Problem gambling can affect anyone. Recognising the early warning signs is the first step toward getting back in control.
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Chasing Losses
Continuing to bet in an attempt to recover money you have already lost is one of the clearest signs of problem gambling. Each bet should be treated as independent entertainment, not a recovery strategy.
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Betting Beyond Your Budget
If you find yourself spending money set aside for rent, food, bills, or family needs on gaming, it is time to pause and reassess. Gaming should only ever use discretionary funds you can afford to lose.
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Hiding Your Activity
Feeling the need to conceal how much time or money you spend on gaming from family or friends is a warning sign worth taking seriously. Openness and honesty with loved ones is an important part of healthy gaming.
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Neglecting Responsibilities
When gaming starts to interfere with work, school, family time, or personal health, it has moved beyond entertainment. Prioritising bets over daily responsibilities is a sign that professional support may be helpful.
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Feeling Anxious or Irritable
Experiencing strong negative emotions when you are unable to play, or feeling restless and preoccupied with gaming throughout the day, are signs that gaming may be having an unhealthy hold on your wellbeing.
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Borrowing to Fund Gaming
Taking out loans, borrowing from friends or family, or using credit to fund gaming activity is a serious warning sign. If this applies to you, please reach out to our support team or a professional counselling service immediately.
External Help
Support Resources for Filipino Players
If you or someone you know needs professional support, these organisations provide confidential assistance to people affected by problem gambling in the Philippines.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards across all licensed operators in the Philippines. Their responsible gaming programme provides guidance, self-exclusion registries, and player protection resources for Filipinos who need support managing their gaming activity.
National Mental Health Helpline
The Department of Health Philippines operates a 24/7 mental health crisis hotline available to all Filipinos. If problem gambling is affecting your mental health or the wellbeing of someone close to you, trained counsellors are available to listen and provide guidance without judgement. Reaching out is a sign of strength, not weakness.
Gamblers Anonymous Philippines
Gamblers Anonymous offers peer support meetings and a proven 12-step recovery programme for people struggling with compulsive gambling. Meetings are held regularly across major cities in the Philippines and are completely free and confidential. Connecting with others who understand your experience can be a powerful step toward lasting recovery.
Need Help or Have Questions?
Our support team is ready to assist you with responsible gaming tools, account limits, or any concerns about your play. You can also visit our FAQ page for quick answers.